Fetch Technology Pte. Ltd
Openings HN - Customer support

HN - Customer support

FETCH · FETCH Cầu Giấy · Toàn thời gian

1. INTRODUCTION:

a. About Fetch: 

Fetch Technology Vietnam is a comprehensive global provider of Human Resource Outsourcing Services in IT field such as recruitment, training and coaching programming languages, consulting and human resources management. Founded in 2016, Fetch Technology Vietnam helps IT organizations of all types and sizes unlock their business potential. We bring along our vision to the market: “to be the first-choice trusted partner for organizations and young people who is looking to build their future”.

Our mission is to provide customized and high-touch human resource in IT field to organizations of all types and sizes, enabling their growth and help people get their jobs done right choice.

For 2 years, we have built a wide reputation in Singapore, Malaysia, Vietnam… and has been trusted by many customers.

b. About client:

Our client is a Singapore based crypto currency exchange that providing fiat to crypto and crypto to crypto exchange. They aim to be the first exchange to let you trade Blockchain ideas, knowledge and values.

2. RESPONSIBILITIES: 

  • Administer, prioritize, and respond to tickets relating to company’s platform.
  • Handle customer enquiries and provide adequate assistance.
  • Deepen understanding of company’s platform to advise customers inquiries accurately.
  • Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams.
  • Documentation of common inquiries, feedbacks and complaints.
  • Suggest improvements in procedures that will improve efficiency in handling customer experience.
  • Might be required to work remotely during night shift.
  • Other ad-hoc duties assigned.

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3. REQUIREMENTS: 

a. Requirements:

  • Bachelor’s degree in economics/finance/business or related major. The Master is a plus.
  • Good command of spoken and written English.
  • Attractive appearance.
  • All people oriented personnel are all welcome.
  • Ability to work interdependently with colleagues and is highly self-motivated.
  • Proactive and positive with a passion of continually improving customer success function.
  • Willingness and open-mindedness to learn in a new environment and domain.
  • Proficient in written and customer relation skills to resolve customers’ enquiries.
  • Ability to demonstrate patience and professionalism when dealing with challenging situations.
  • Ability to empathize with customers and educate them about the nature of our business.
  • Meticulous to details and transaction issues.
  • Interested in Crypto currency and Blockchain.

*** Nice to have:

  • Can communicate in Chinese is a great advantage.
  • Own crypto currency.

b. Working places: 3rd Floor, Dai Phat Building - 82 Lane, Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi City.

c. Working hours: 8:30 - 17:30 from Monday to Friday.



4. WHY YOU‘LL LOVE WORKING HERE

Being a Customer Support at Fetch Technology, you will experience a youthful, flexible and creative work environment:

- Attractive salary and annual salary review.

- Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.

- Working directly with foreign client, all your dedication to work will be fairly recognized for performance review.

- Extensive on job training, you will always have chance to work with new emerging technologies.

- Social insurance, health insurance & unemployment insurance according to Vietnam Labor Law.

- 12-day annual leave per year.

- 13th month salary.

- Enjoy diversified activities: Happy time every day, Monthly Team-building, Company trip, Play Game (PlayStation, CS Go), Play Sport (Football, Badminton...).

Apply for this Job
Salary
5,000,00012,000,000 VNĐ
Type
Toàn thời gian
Location
4003
Application deadline
16/07 — 18/09/2019
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